Tag Archives: communication

Polarizing

At CPAC 2013, Sen. Mitch McConnell rolled out a 7-foot, 3-inch stack of paper wrapped in a red ribbon. This stack purports to contain the 20,000 pages of regulations created to flesh out the Affordable Care Act of 2010 (“Obamacare”). Regardless of your politics, you have to admit the Red Tape Tower makes an impression.

read more

Keep Doing That

I was traveling with my family on Spring Break. We stopped for lunch at the Toro Loco in Jackson, Ohio. The food was delicious and inexpensive, and the staff was focused and attentive. After our meal, I tried to catch our waiter’s eye, but he was elusive. I was starting to feel anxious and frustrated, wanting to pay my bill and get back on the road.

read more

Building Trust– Repairing Old Damage through Reconciliation

For the past four years, helping teams build high-trust relationships has been a significant portion of my consulting practice. My clients and I achieved some decent results together, but something was missing from my approach. Up until 2010, I had assumed that 2 people who have a damaged-trust relationship can shake hands, agree to work together, “let bygones be bygones,” and move forward in a trusting way.

I was wrong.

read more

XYZ Sandwich

Thanks to my good friend Kris Taylor from K. Taylor & Associates for hosting me as a guest on her site. You can read my post on The XYZ Sandwich there.

read more

A Sugar-Coated Satan Sandwich

This past Tuesday, Rep. Emanuel Cleaver, Chairman of the Congressional Black Caucus, voted in favor of the Budget Control Act of 2011 (the “debt deal”), but he wasn’t happy about it. He described it as a “sugar-coated Satan sandwich.”

He’s not the only one eating a big helping of nastiness; frontline workers in many organizations are gagging on their own Satan sandwiches.

read more