accountability – Page 2 – Kairos

Acknowledging Pain

According to reports I’m hearing, my experience applying for a policy on the federal Health Insurance Marketplace has been pretty typical – I’ve spent many hours navigating the site and trying to get help from well-intentioned customer service reps with no more power or knowledge than me.

XYZ Sandwich

Thanks to my good friend Kris Taylor from K. Taylor & Associates for hosting me as a guest on her site. You can read my post on The XYZ Sandwich there.

Decision Rights (part deux)

If your organization makes good decisions quickly and without looking back, then please carry on smartly. But I have found that poorly-defined decision rights are at the root of many dysfunctional team dynamics.

Decision Rights (part 1)

We were going at it cats and dogs. Jim had hired me to run a change project for a client, and our views on how to best support the client were diametrically opposed. We were both frustrated, and fiercely arguing our points of view.