M3 TemplateKairos Crisis Redemption Model

This template is for use by executive teams to re-imagine how their organizations engage with customers after those customers have been destabilized by an external or internal crisis. It is called the Kairos Crisis Redemption Model because it offers an opportunity to repair what is broken (the very definition of “redemption”) as a result of a destabilizing event. Senior leaders can use it to frame a discussion that challenges long-held assumptions and maps out new horizons for those they lead.

Download Tool