By nature, I’d prefer to completely avoid conflict. To me it feels like walking with other people through a minefield, either by force or by choice. In some ways, it is. Navigating conflict requires courage and is profoundly vulnerable.
We know that avoiding conflict at work makes us sick, damages creativity and diminishes productivity and morale. One study by CPP, Inc. found that 1 in 4 employees reported illness or taking sick days due to workplace conflict. More than one-third said that conflict resulted in someone leaving the company, either through firing or quitting. The losses and costs add up quickly.
Last weekend I was blessed to have the opportunity to go to a 3-day workshop about a personality/spiritual formation tool I’ve been interested in for about 6 months. The little psychologist in me was geeking out as I drove there on day 1. I’ve already been using this with a few clients and couldn’t wait to learn more. While definitely helpful for my clients, what I discovered profoundly changed me.
It gave me a new lens to see my life through. I have much greater clarity on WHY I do some of the things I do. It shone light on a lot of my darker places. While those are hard to concede, there’s also peace in the truth that comes from acknowledging them.
I’ve been knocked off-center. National-level politics, police shootings of defenseless citizens, the assassinations of police, and terrorist attacks around the world have all fed my sense of chaos, discouragement, and vulnerability. I’ve become disillusioned. The world is a mess.
What is my posture towards the assassins, terrorists, self-serving politicians, and lawless police?
I was driving west on Kessler Boulevard in Indianapolis, near where it passes under the Monon Trail and the right lane ends. In the left lane, mentally zoned out, I was cruising at or slightly above the speed limit. I snapped out of my reverie when a driver sped past me in the right lane, then pulled in front of me before his lane ended. I felt a hot flash of anger. I sped up and started thinking about how I could pass him (over double yellow lines) and cut him off before the light at College Avenue. My blood was boiling.
A guest post from my friend Bryan Richards: I enjoyed reading Chip’s article about building trust. His musings led me to think about how to cultivate trust through guiding principles and actions. There’s much more to a trusting relationship than encouraging behaviors, attitudes, and apologies!