By nature, I’d prefer to completely avoid conflict. To me it feels like walking with other people through a minefield, either by force or by choice. In some ways, it is. Navigating conflict requires courage and is profoundly vulnerable.
We know that avoiding conflict at work makes us sick, damages creativity and diminishes productivity and morale. One study by CPP, Inc. found that 1 in 4 employees reported illness or taking sick days due to workplace conflict. More than one-third said that conflict resulted in someone leaving the company, either through firing or quitting. The losses and costs add up quickly.
Last weekend I was blessed to have the opportunity to go to a 3-day workshop about a personality/spiritual formation tool I’ve been interested in for about 6 months. The little psychologist in me was geeking out as I drove there on day 1. I’ve already been using this with a few clients and couldn’t wait to learn more. While definitely helpful for my clients, what I discovered profoundly changed me.
It gave me a new lens to see my life through. I have much greater clarity on WHY I do some of the things I do. It shone light on a lot of my darker places. While those are hard to concede, there’s also peace in the truth that comes from acknowledging them.
The kindest words that have been said to me lately are, “Jess, I’m worried that you’re wrong, and that it’s going to hurt you.” They came from a friend, who I know didn’t really want to say them, about some personal views in which I had been very confident. Essentially, I had forced her to call me out on pridefully asserting that I was above struggling with something. After opening the conversation, she went on to gently explain her point of view, pointing out some obvious flaws in mine. She was humble, gracious, and obviously continued the conversation for my good rather than her own.